Returns Policy

ONLINE RETURN POLICY

Items purchased from the Dosoldi online store can be returned in new, unworn condition with all tags and original packaging within 30 days of purchase. On orders exceeding $50, Canadian and US* customers are eligible for free returns and exchanges.

*During high volume times of the year, there may be delays processing US and International returns due to mandatory customs clearance. Expect delays due to an increase in border traffic during the holidays. 

Once your return is received at our HQ, processing and inspection typically takes 3-5 business days to complete. During certain high-volume times of the year, processing times may be longer. Once completed, you will be notified via email. 

*Orders from the US states of Alaska and Hawaii do not qualify for free returns and exchanges. Return shipping must be paid for by the customer and may be reimbursed at our discretion.

 


INTERNATIONAL ORDERS

International orders do not qualify for free returns and exchanges. Duties, taxes and shipping expenses will be the responsibility of the customer. If your package is sent to us 'collect', it will be refused and returned to you.

 

RETAIL PARTNERS

If you purchased your item from a second party or retail outlet, please contact them directly to determine what return options they provide. If you need to initiate a warranty claim due to a manufacturing defect, please email info@dosoldi.com with photos of the affected area and proof of purchase.